Return and Refund Policy

At Aura Threads, we value your satisfaction and strive to provide you with the best shopping experience. If you are not completely satisfied with your purchase, our Return and Refund Policy outlines the process for returning or exchanging products.

1. Eligibility for Returns

- Products can be returned within 7 days of delivery.
- Items must be unused, unwashed, unaltered, and in their original packaging with all tags intact.
- Returns are accepted only for:
  - Wrong product received
  - Damaged or defective item
  - Size mismatch (for eligible products)

Please note: Certain items such as customized or sale/discounted products are not eligible for return or exchange.

2. Return Process

- To initiate a return, please contact our support team at [insert your support email/phone] within 7 days of receiving the order.
- Share your order ID, product details, and reason for return.
- Our team will review your request and arrange for a reverse pickup (if available in your area) or guide you on how to ship the item back.

3. Refunds

- Once the returned product passes our quality check, your refund will be processed within 7–10 business days.
- Refunds will be credited to the original payment method used during purchase.
- In the case of Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit.
- Shipping charges, if any, are non-refundable.

4. Exchange Policy

- Exchanges are subject to product availability.
- If the desired size or product is unavailable, a refund or store credit will be issued instead.

5. Cancellations

- Orders can be canceled within 24 hours of placing the order.
- Once the order is shipped, it cannot be canceled.

6. Contact Us

For any queries related to returns, exchanges, or refunds, reach out to us at:

Email: Aurathreads2427@gmail.com
Address: 4th ‘E’ Cross,1st Main road,Halayanakanahalli,Lake Road, Bengaluru-50035 HSR, Karnataka 560035k
Phone: 8867705551